Our story

I am a Social Service Worker with frontline experience supporting adults experiencing complex mental health, addiction, trauma and housing-related challenges.

I also know what it’s like to be on the other side.

I have spent years navigating the healthcare system as a patient: through serious illness, emergency surgeries and long stretches of feeling unwell without answers. I know what it feels like to be dismissed, to not be believed, and to leave an appointment feeling more alone than when you walked in.

Those two parts of my life shaped how I work.

I learned that real support is not about fixing someone or telling them what to do.

It starts with rapport.
It starts with listening.
It means understanding what matters to you, and knowing when to move forward and when you need more time.

And sometimes progress doesn’t look like a breakthrough.

Sometimes progress is finally saying something out loud.
Feeling heard after years of being dismissed.
Walking into your next appointment with your questions written down.
Or simply getting through a hard week and knowing you weren’t carrying it alone.

That is what Rooted Care is here for.

Rooted Care  offers support for people who feel overwhelmed navigating difficult life or healthcare experiences.

That can include organizing concerns before appointments, preparing questions, building confidence with self-advocacy and having a supportive space to talk through stressful experiences and next steps.

Rooted Care does not replace medical care, psychotherapy or other regulated professional services.

Instead, it helps fill the space that often exists between appointments, between services and between knowing something needs to change and knowing how to begin.