Information
Welcome to the Rooted Care FAQ page! We've compiled answers to some of the most common questions we receive to help you better understand our services and how we can support you. We are dedicated to providing trauma-informed, virtual support services across Ontario.
Frequently asked questions
At Rooted Care, we understand that navigating your health and well-being can bring up many questions. We are committed to providing clear, informative answers in a calm and supportive environment. Here, you'll find responses to common inquiries, designed to help you feel safe, understood, and confident in the information you receive.
What's the one thing you hope people understand after reading the FAQs?
What happens during my first hoarding support visit?
We start by talking about what’s going on for you, what feels heaviest right now, and what you’re hoping to get from support. There’s no pressure to share everything at once. We go at your pace.
Who is Rooted Care for?
Adults who feel overwhelmed by medical experiences, chronic illness, life stress or big transitions, especially people who have felt dismissed or unheard by the healthcare system. You don’t need a diagnosis to reach out.
Can you help me prepare for my next medical appointment?
Yes. We can work together to organize your concerns, prepare questions, and build confidence so you feel more ready to speak up for yourself with your healthcare team.
What is supportive counselling?
Supportive counselling is a safe, non-judgmental space to talk through what you’re experiencing, feel heard, and find practical next steps. It focuses on support, coping and psychoeducation. It is not psychotherapy, diagnosis or medical treatment.
Will you judge me?
No. Rooted Care is trauma-informed and judgment-free. Whatever you’re carrying, our role is to support you, not to make you feel ashamed of where you are.
How do virtual sessions work?
Sessions take place by secure video call from wherever you’re comfortable. All you need is a private space and a phone, tablet or computer with internet.
Is what I share confidential?
Yes. What you share stays private, with a few legal exceptions, such as a risk of serious harm to yourself or others, or concerns about a child’s safety. These are explained before your first session.
What areas do you serve?
Rooted Care offers virtual sessions to adults anywhere in Ontario.
What if I'm in crisis?
Rooted Care is not a crisis service. If you are in crisis, call or text 9-8-8 (Suicide Crisis Helpline), call 911, or go to your nearest emergency department.
How much does hoarding support cost, and is it covered by insurance?
Contact Rooted Care for current session rates. Coverage varies by plan. Many extended health plans only cover services from specific regulated professions, so check with your insurance provider before booking.
Still have questions?
If you have further questions or would like to learn more about how Rooted Care can support you, please don't hesitate to reach out. We're here to provide clarity and guidance.