Information
Welcome to the Rooted Care FAQ page! We've compiled answers to some of the most common questions we receive to help you better understand our services and how we can support you. We are dedicated to providing trauma-informed, virtual support services across Ontario.
Frequently asked questions
At Rooted Care, we understand that navigating your health and well-being can bring up many questions. We are committed to providing clear, informative answers in a calm and supportive environment. Here, you'll find responses to common inquiries, designed to help you feel safe, understood, and confident in the information you receive.
What's the one thing you hope people understand after reading the FAQs?
That you are not imagining your symptoms—and you deserve information, support, and care that takes your lived experience seriously.
What are the top 3 questions people usually ask about Rooted Care?
1. Is this therapy or medical treatment?
People often want to know if Rooted Care replaces therapy or medical care. The answer is no—Rooted Care offers education, advocacy support, and guidance, designed to complement existing healthcare, not replace it.
What are the biggest concerns or hesitations people usually have?
1. “Is this medical advice or a replacement for my doctor?”
People often worry about stepping outside traditional care. Rooted Care is not medical treatment or therapy. It’s educational and supportive, designed to work alongside your existing healthcare team—not replace it.
What are the top 3 questions people usually ask about Rooted Care?
2. Can you help me understand my labs or symptoms even if my doctor says everything is “normal”?
Yes. Many people come to Rooted Care because they’re told their labs are normal but still don’t feel well. I help clients understand their results, track symptoms, and identify patterns—so they can have more informed conversations with their healthcare providers.
What are the top 3 questions people usually ask about Rooted Care?
3. Do I need a diagnosis to work with you?
No. You don’t need a diagnosis. Rooted Care is especially helpful for people who feel something isn’t right in their body and want support understanding symptoms, preparing for appointments, and navigating the healthcare system.
What are the biggest concerns or hesitations people usually have?
2. “What if I’ve already tried everything and nothing has helped?”
Many clients feel discouraged after years of appointments, tests, and dismissal. Rooted Care doesn’t promise quick fixes. Instead, it offers clarity, validation, and practical support so you’re not navigating your health alone.
What are the biggest concerns or hesitations people usually have?
3. “Will I be judged or told I’m doing something wrong?”
A common fear—especially for people with medical trauma. Rooted Care is a non-judgmental space focused on understanding, not blame. There’s no pressure to change everything or do more than you’re ready for.
What are the biggest concerns or hesitations people usually have?
4. “Is this worth my time or money?”
People often worry about investing in something that won’t help. Rooted Care is most helpful for those who want education, support, and confidence—not miracle cures. Clear expectations are part of the process.
Still have questions?
If you have further questions or would like to learn more about how Rooted Care can support you, please don't hesitate to reach out. We're here to provide clarity and guidance.